Algarve Web Hosting - Terms of Service

All accounts on our web servers, are subject to the terms and conditions described in this document. Under the terms of this agreement, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to be bound by terms and conditions below:

1. User Conduct

Our services may only be used for lawful purposes - any use of these services which violates any laws which may apply to Algarve Web Hosting, your local jurisdiction, or any jurisdiction that you or your site may be subject to is strictly prohibited.

This means that while using the service, you may not:

Post or transmit any unlawful, threatening, abusive, defamatory, obscene, libellous, offensive, pornographic, indecent, profane, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law. Restrict or inhibit any other user from using and enjoying the Internet. Algarve Web Hosting reserves to the right to the final decision on what constitutes abuse.

2. Resource Usage, Adult-Oriented Sites

Users may not initiate the following on our servers:

Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any software that interfaces with an IRC (Internet Relay Chat) network.
Run any site with adult-oriented content, including but not limited to any pornographic material.

Zero Tolerance Spam Policy: We take a zero tolerance stance against sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice - Without any rights to any refunds.

- It is explicitly prohibited to send unsolicited bulk mail messages ("junk mail" or "spam") of any kind (commercial advertising, political tracts, announcements) etc.
- Users may not forward or propagate neither chain letters nor malicious e-mail.
- A user may not solicit mail for any other address other than that of the user, except with full consent of the owner of the referred address.

Algarve Web Hosting reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. Algarve Web Hosting also reserves the right to make any such modifications in an emergency at our sole discretion.

3. Indemnification

You agree to indemnify, defend, and hold harmless Algarve Web Hosting from any and all liability, penalties, losses, damages, costs, expenses, legal fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, Algarve Web Hosting, or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account, including but not limited to domain name selection and web site content.

4. Refusal or Discontinuation of Service

Algarve Web Hosting reserves the right to refuse or discontinue service to anyone at Algarve Web Hosting' sole discretion. Algarve Web Hosting may deny you access to all or part of the service without notice if you engage in any conduct or activities that Algarve Web Hosting in its sole discretion believes violates any of the terms and conditions in this agreement. Algarve Web Hosting shall have no responsibility to notify any third-party providers of services, merchandise, or information, nor any responsibility for any consequences resulting from such discontinuance or lack of notification. You agree that Algarve Web Hosting has the right to monitor the service electronically from time to time and to disclose any information as necessary to satisfy the law, or to protect itself or its subscribers. Algarve Web Hosting reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this agreement. Algarve Web Hosting also reserves the right to refuse refunds in cases where Algarve Web Hosting believes abuse has taken place.

5. No warranties

Algarve Web Hosting makes no warranties or representations of any kind for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Algarve Web Hosting or its agents or employees shall create a warranty. Algarve Web Hosting provides no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free from viruses or other harmful components. Under no circumstances shall Algarve Web Hosting be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties' use of the service to access your web space, or to access the Internet or any part thereof, or your or any third parties' reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance. If you are dissatisfied with Algarve Web Hosting service or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service.

You understand that by placing information on Algarve Web Hosting' servers that such information becomes available to all Internet users and that Algarve Web Hosting has no way of limiting or restricting access to such information or protecting such information from copyright infringement. You assume total responsibility and risk for your use of Algarve Web Hosting' servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through Algarve Web Hosting or on the Internet generally.

Your use of the service is at your sole risk. Algarve Web Hosting is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Algarve Web Hosting servers.

You agree not to interfere with the operation of the system. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorised access. You agree to adhere to system policies as published by Algarve Web Hosting, including restrictions on services available with each service type, restrictions on certain features, and all other policies. You agree to abide by any and all future Algarve Web Hosting policy decisions.

Algarve Web Hosting reserves the right to monitor any and all communications through or with our facilities. You agree that Algarve Web Hosting is not considered a "secure communications medium" and that no expectation of privacy is afforded.

6. Account-Holder Identification Information

You agree that you as the person legally responsible for all use of this account, are at least 18 years of age. If you are under 18 years of age, you need to have parental consent in order to sign up, and the account must be ordered by a parent or guardian, in their own name. You agree to supply Algarve Web Hosting with a current and truthful name, email address, postal address and telephone number for our records, and you have a continued obligation to keep this information current. You also agree that you are an authored user of any credit card that you supply to us, and you understand and agree that we have an obligation to fully investigate any possible fraudulent credit card use.

7. Purchasing account space & restrictions

You agree and understand that the account you purchase is purchased either for yourself or on behalf of your company. You understand you are the individual solely responsible for all use of the account.

8. Payment Policies

All accounts are set up on a prepay basis. Although Algarve Web Hosting reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be invoiced again at the end of their prepay period unless closure notification has already been given.

Algarve Web Hosting reserves the right to suspend/delete all accounts/services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

Bills, invoices and receipts will be sent by email unless otherwise agreed.

Payment Options
In order to streamline our accounting procedures and to keep our costs down Algarve Web Hosting runs a limited number of payment options. We only accept credit/debit cards payments securely online (cheques are no longer accepted).

Credit / Debit Cards:
Algarve Web Hosting presently accepts PayPal, and NoChex payment methods via a secure server with a minimum of SSL/128-bit encryption. Mastercard, Visa, Switch, Solo, American Express and JCB purchases are from 2CO.com.

Late Payments:
Algarve Web Hosting reserves the right to include a charge of no more than €20.00 for late/overdue payments that are more than 30 days old - This charge is to cover our administration costs to manually re-instate your account or domain name(s), other charges may apply for domain names that have expired.

9. Agreement Acknowledgement

This agreement supersedes any written, electronic, or oral communication you may have had with Algarve Web Hosting or any agent or representative thereof, and constitutes the complete and total agreement between the parties. Should any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

By placing and continuing to maintain or place information on Algarve Web Hosting' servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.

10. Money Back Guarantee

Each plan includes a full 30-day money back guarantee.

If you are not completely satisfied with our services within the refund time period specified for your plan, you will be given a full refund of the contract amount excluding overages. No refund is available after that period. This policy does not apply to any additional services such as overages, disk space, bandwidth, maintenance fees, etc.

Accounts cancelled/terminated by Algarve Web Hosting for violating our 'Terms of Service' do not qualify for the 30-day money back guarantee. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund. This is to protect our refund guarantee from being abused. To receive a full refund, contact our sales department.

11. Complaints
We will respond to all complaints within five working days - Although usually response is much quicker. All complaints will remain confidential and be treated fairly - We will handle all complaints effectively, keep you well informed of progress and resolve your complaint within 14 days. If you are unhappy with any service provided by Algarve Web Hosting, please contact us immediately by clicking here

12. Domain Ownership
The domain names will be registered using the details collected during sign-up. It will belong and be registered to you, but Algarve Web Hosting will only pay for the domain and renew the domain name while you maintain a fully paid account with Algarve Web Hosting.

13. Domain Name Registration
You should be aware that when you place an order for a domain name that we are billed immediately with each registration and, as such, cannot offer you a cancellation period. You should, therefore, take great care not to make any errors in your order.

The domain names must be available for registration and can only be used as an alias to the fully paid account. Algarve Web Hosting cannot be held responsible if the domain is not available for registration when Algarve Web Hosting attempts to purchase the domain.

14. Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless it is regarding your hosting account.
The type of information we will collect about you includes:
- Your name
- Address
- Phone number
- Email address

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us by clicking here.